Jerri mailed the package to me and something went horribly wrong in the USPS mailing system (holiday shipping is a ZOO!) I received the envelope but it was torn on the back of the envelope and the envelope was empty. I emailed Jerri and told her that the package arrived (it took over 9 days to arrive - Jerri mailed it the day after I ordered!) and informed her that the envelope was empty. I did not expect her to do anything but I wanted her to know what happened. She promptly informed me that she would order more supplies and make me a brand new set! I was thrilled! The new set arrived in record time - this time packaged in a box, so it was in perfect condition.
So I would love for everybody to visit Jerri's blog and her ArtFire store and give her some lovin'! Her prices are extremely reasonable. Check out these other lovelies that I have my eye on now:
Or how about this fabulous Ching Hai Jade and Black Onxy necklace:
Thank you Jerri for making such beautiful jewelry and for having excellent customer service! You're absolutely the best!
9 comments:
Thank you for your kind words Brenda. I appreciate it more than you know.
Congrats on the win Brenda...so HAPPY for you!!! The jewelry is beautiful!!
Hugs,
Regi
Congrats on the win and what a great set you got there. Nice to know that even though the USPS doesn't care about their service at least Gems by Jerri does
Thanks for the heads-up on Jerri's site Brenda! I bought some nice stone chips and beads for my stitch marker crafting! Yay!!
The jewelry is beautiful. Congrats on winning the set!
Brenda, I just wanted to let you know that I have reposted the feature artist article that I did for you in August. Just my little way of saying thanks again.
Jerri: Wow - thank you again! That is sooo sweet of you.
Claire: Thank you for shopping at Jerri's! I just went and bought the pearl necklace and bracelet. Jim saw this blog post and asked me to please buy them so he can give them to me for Valentine's Day! ;o)
Regi: Thank you!!
Ann: Amen - Jerri is awesome!
Marlaine: Thank you!
Beautiful set! I'll visit her shop, too! What a generous gesture on her part! Total class!
That is really nice of her to replace it. It's so difficult when the USPS is at fault but we always want customers to be happy. That's tough.
Your yarn is gorgeous by the way. :)
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